☀️ DayCare (Full Day)

• Full Day covers up to 10 hours within operating hours

• Drop-off and pick-up must be on the same day

• Bookings must be made at least 3 days in advance

• Limited daily slots to ensure safe small-group care

• Last-minute bookings are subject to availability

• Morning walk

• Socialisation & enrichment play

• Cozy nap/rest time

• Afternoon activities

• Gentle wind-down routine

• supervision throughout the day

• Photos/updates (if applicable)

Dogs must be:

• Fully vaccinated

• Healthy & parasite-free

• Non-aggressive

• Able to participate safely in group environments

A temperament assessment may be required before the first visit.

• Must be within operating hours

• Late pick-up may incur additional charges

• Early drop-off is subject to availability

• Owners needs to provide food & feeding instructions

• Standard feeding routine followed as instructed

• Special diets or medication may incur additional fees

• Cancellations with less than 72 hours' notice may be charged

• No-shows are non-refundable

• Bookings are non-transferable

• Working dog parents

• High-energy dogs needing stimulation

• Dogs building confidence or routine

• Socialisation and enrichment

✅ 1. Service Inclusions

• One (1) Full Day covers up to 10 hours of daycare within EcoPupSG operating hours.

•  supervision, enrichment activities, rest time, and group play are included.

• Next-day boarding or extended care is not included unless purchased separately.

✅ 2. Booking Requirements

• All bookings must be made at least 3 days in advance.

• Slots are limited and subject to availability.

• Same-day or last-minute bookings may be accepted only if space permits.

✅ 3. Drop-Off & Pick-Up

• Must be within EcoPupSG’s stated operating hours.

• Late pick-up fees may apply for collection beyond closing time.

• Early drop-off is subject to availability and may incur additional charges.

✅ 4. Cancellation & No-Show Policy

• Cancellations made less than 72 hours before the booking may be chargeable.

• No-shows are non-refundable and are considered a used session/payment.

• Bookings are non-transferable and non-refundable.

✅ 5. Dog Eligibility Requirements

All dogs must:

• Be fully vaccinated (proof required)

• Be healthy and parasite-free

• Not display aggression or pose safety risks

• Be safe for group/social environments

EcoPupSG reserves the right to decline daycare if safety concerns arise. No refunds will be issued in such cases.

✅ 6. Health, Medication & Special Care

• Owners must disclose all medical needs or behavioral concerns prior to the session.

• Medication administration or special care may incur additional fees.

• If a dog becomes unwell, EcoPupSG may seek veterinary care at the owner’s expense.

✅ 7. Feeding & Personal Items

• Owners may provide food, treats, or comfort items.

• EcoPupSG is not responsible for loss or damage to personal items.

• Special diets or feeding routines may incur additional charges.

✅ 8. Safety & Behavior

• Dogs showing aggression, excessive stress, or unsafe behavior may be isolated or sent home.

• EcoPupSG may discontinue daycare services for safety reasons.

• No refunds or credits will be issued for early removal.

✅ 9. Add-On Services

Optional services (e.g., grooming, enrichment upgrades, solo walks) are charged separately and subject to availability.

✅ 10. Operational Rights

EcoPupSG may suspend or adjust operations due to safety, weather, emergencies, or internal policies. No refunds will be granted for such disruptions, but rescheduling may be offered subject to availability.

✅ 11. Force Majeure

EcoPupSG is not liable for cancellations caused by events beyond its control (e.g., illness, emergencies, government restrictions). No refunds will be issued.

✅ 12. Policy Amendments

EcoPupSG reserves the right to update these Terms & Conditions at any time without prior notice. The latest version will be published on the official website or provided upon request.

✅ 13. Contact

For bookings or enquiries:
📧 hello@ecopupsg.com